Thursday, November 7, 2013

Workplace Bullying and Organizational Culture: Learning from Jonathan Martin, Richie Incognito, the Miami Dolpins, and the NFL

(image from abclocal.go.com)

Taunts and trash talk abound in the National Football League (NFL), both in practice and on game days. Rookies are routinely hazed by being forced into bad hair cuts, paying for team dinners, or being taped to goal posts. The testoterone-laden culture of the NFL is one that encourages and prizes machismo and aggressiveness. But when do pranks, profanity, threats, and name-calling cross the line into bullying? This question is one that the NFL is struggling to answer on the heels of a recent drama that is still playing out.

Jonathan Martin recently quit his job as a football player for the NFL's Miami Dolphins  in order to receive help for emotional issues stemming from being the target of threatening behavior by teammate Richie Incognito. Incognito (who is white) reportedly referred to Martin (who is biracial) in text messages by using racial slurs and threatening to cause bodily harm to members of Martin's family. The Dolphins organization has since suspended Incognito and has said that it is working with the NFL to fully investigate the claims.

The Society for Human Resource Management (SHRM) defines workplace bullying as "persistent, offensive, abusive, intimidating or insulting behavior or unfair actions directed at another individual, causing the recipient to feel threatened, abused, humiliated or vulnerable."

These types of behaviors are what some academic researchers refer to as interpersonal counterproductive work behaviors. An employee (or group of employees) engages in behaviors that impede the ability of a coworker (or group of coworkers) to do their job. In the legal arena of human resources, this could also be considered as harassment when is based on legally-protected characteristics (such as age, race, gender, or religion) and creates a hostile or abusive work environment.

Whether you refer to it as bullying, harassment, or counterproductive work behaviors, these types of actions typically are not viewed positively in most organizations, and likely have negative consequences in terms of individual, team, and/or organizational productivity and effectiveness. However, the culture in some organizations may actually foster this type of behavior. Studies and surveys on workplace bullying have shown that bullies are most likely to be male, are most likely to bully other males, and the individuals exhibiting bullying behaviors often do so out of a sense of their own inadequacies. In an organization like the NFL, where teams are made up exclusively of male players, and where competition between teams (to make plays and win games) and within teams (for starting positions, spots on the team roster, and higher salaries) is constantly present, the environment is ripe for bullying to occur.

One recent academic article[1] examining harassment concluded that organizational culture was one of the strongest predictors of sexual harassment, and the NFL is learning the hard way that workplace bullying is likely similar. Reports are surfacing that Incognito may have been encouraged and enabled by team coaches in his treatment of Martin. Teammates have defended Incognito's actions and questioned Martin's toughness. And throughout the league, it seems that Martin's withdrawal is seen with more disdain than Incognito's alleged behaviors.

As reported by Sports Illustrated, one former teammate of both players, who questioned whether bullying really occurred, stated the following: "What people want to call bullying is something that is never going away from football. This is a game of high testosterone, with men hammering their bodies on a daily basis. You are taught to be an aggressive person, and you typically do not make it to the NFL if you are a passive person. There are a few, but it’s very hard. Playing football is a man’s job, and if there’s any weak link, it gets weeded out. It’s the leaders’ job on the team to take care of it."

Whether you think this player has a valid argument or not, I think he got at least one thing right - bullying is not going to go away from the NFL, at least not without a cultural change. Not only is toughing out physical and emotional pain the expectation in the NFL, but inflicting that physical and emotional pain on others is often encouraged, if not celebrated. The NFL made a strong statement against intentionally inflicting physical pain after the New Orleans Saints bounty scandal a couple of years ago. Now it's time to see the statement they make against intentionally inflicting emotional pain in the current Miami Dolphins bullying scandal.

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[1] Willness, C. R., Steel, P., & Lee., K. (2007).A Meta-analysis of the Antecedents and Consequences of Workplace Sexual Harassment, Personnel Psychology, 60, 127-162. DOI: 10.1111/j.1744-6570.2007.00067.x.

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